Dispatcher-Associate in Boulder, Colorado For Sale

Dispatcher-Associate Job ID SO_DEL-xxxx850 Job type Full-time Regular Work country USA Posted 11-May-xxxx Work city Boulder, CO Job area IT & Telecommunications (non consulting) Travel No travel Job category Technical Services Business unit ServSysOps Job role Dispatcher-Associate Job role skillset General Commissionable/Sales-Incentive jobs only No Job description Analyze all incoming work and assign it to appropriate resources, ensuring SLAs are met and that processes as defined by GDF Dispatcher - primary shift . Direct work and projects from multiple clients to groups/individuals in the primary or project pools. Incumbent ensures that the pool works on tasks that ensure normal client operations, implementation of hardware, software, application or network systems, and improvements within a technical work area or process. Required * High School Diploma/GED * At least 1 year experience in Storage Systems * English: Fluent Additional information Ensure all work entered into Maximo. Ensure all SLAs are met. Ensure complete turnover with primary shift / beginning and end of shift. Analyze all incoming work thereby deriving a solution that optimizes the execution on a continual basis. Continually matches workload and resource skill to optimize pool execution. Leads the implementation by training the team on recommended processes and monitors compliance of new processes. identify and assess skills of team members and maintain overview on staffing availability. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.